Quotes, service and escalation each go to a dedicated address. Pick the one that fits and you will get an answer from someone who can actually act on it.
Every address below is monitored by the team that owns that work, so nothing needs forwarding before it can be answered.
New enquiries, specifications and pricing for any product in our range — biosafety cabinets, isolators, incubators, freezers, fume hoods, VHP systems and disinfection.
Send chemicals, volumes and room constraints for a faster answer.
Breakdowns, installation and qualification, recertification, filter changes, decontamination visits and annual maintenance contracts.
Quote your unit model and serial number where possible.
If a sales or service matter has not been resolved to your satisfaction, it goes here. A single escalation point for both channels.
Please include the earlier email thread when escalating.
Both sales and service escalate to the same address. If something has stalled, write here and it will be picked up directly.
Both numbers reach the team directly. For anything urgent — a cabinet alarming, a failed cycle, a freezer losing temperature — call rather than email.
Chat on WhatsAppMessage +91 81791 14666NVAK Biotech Instruments Private Limited
Plot No. 80, 3rd Floor, 1-5-1036/80/3,
Father Balaiah Nagar Colony Road,
Old Alwal, Medchal Malkajgiri,
Telangana 500010, India
Tell us the application rather than only the model number — chemicals, volumes, room size and exhaust availability are what let us specify properly the first time.